Help & FAQ

Q. What is Taxidermy Insider® ?
Taxidermy Insider .com is a collection of taxidermy training videos produced by  Stehling Brothers Productions . All of the videos are full HD with excellent audio. We feel these videos are the best taxidermy training videos ever produced…and our online subscribers confirm that. We cover every step of the process,  leaving nothing out.The videos are available for immediate streaming when you buy them or sign up for the monthly membership. If you buy the videos, you can come back and watch them anytime from any device with an internet connection.

Questions on Buying Videos with forever, anytime access.

Q. How to I buy the videos ?
Simply click on the course you are interested in from the drop down navigation at the top of the site or the listing on the home page. When you are on the page of a course you would like to purchase, click on the Green ” Buy this Course” button and go through the simple checkout process.
 
Q. Can I order videos over the phone ?
 
Yes. Please call 920.674.3724 to order .
 
Q. How do I watch the videos I just bought?
Go to the course you just purchased from the drop down navigation and scroll down to the bottom of the page. You should see the videos under ” Student only content below” . If you do not see the videos, refresh your page. If you still do not see the videos, make sure you are logged in.
Q. Can I come back and watch the videos I bought as many times as I want , whenever I want ?
YES
Q. Can I buy more then one video series at a time ?
Yes.  When you click on the green” Buy this Course ” button, it goes in your shopping cart. You can add as many courses as you want to the cart.
Q. What is online  video streaming ?
Online video streaming is the most popular way to watch videos online. Websites like Youtube, Hulu, Netflix, Facebook etc. all use video streaming to deliver their videos to you.  The videos are stored on our servers and delivered to you by internet connection.
Q. Can I download your videos to my computer ?
In some cases we allow this, but due to the size of the video files it is not practical to download them.
Q.  How fast does my internet connection have to be to stream videos ?
We recommend a download speed of at least 3 Mbps for smooth playback of HD videos. You can run a speed test of your internet here : http://www.speedtest.net/
Q. What device can I watch your videos on ?
You can watch our videos on smartphones, tablets, laptops,  desktop computers and smart TVs( with a mirroring or cast set up for the TV)
Q. How do I watch your videos on my big screen tv ?
You will need to ” mirror ” or ” cast ” the videos from a laptop or desktop computer to watch them on a TV. You can mirror the screen via HDMI connection . You can also chromecast from a laptop or desktop computer to your TV.
Q. Are the Insider videos available on DVD ?
No. Due to the size and quality of our videos, it would not be practical to offer them on a DVD.
Q. Is my credit card information and email address safe on your site ?
 
YES. We have went to great lengths to ensure your information is safe and kept private. Your credit card information is securely stored on  Authorize.net , a Visa company. Authorize.net is one of the leading online transaction companies . We do not have access to your credit card information at Taxidermy Insider®, and we never share your name or email. The Insider web site is protected by  an extended SSL,constant malware scanners, and Wordfence . You can read our privacy policy and terms of service here :https://taxidermyinsider.com/terms-and-conditions/   https://taxidermyinsider.com/privacy-policy/
 

Monthly Subscription Plan Questions :

 
 
Q. How does the monthly subscription plan work ?
We added the monthly subscription to the site to give you another option to watch our videos. For $ 35.00 a month you can watch all of Aaron and Austin’s videos. You also have access to the support forum . You can cancel at anytime and come back at anytime. There are no  yearly fees. If you cancel your monthly membership, you will no longer have access to our videos. You can still buy forever access to select videos if you want . The monthly subscription is a great way to watch a lot of videos for a very affordable price. Many people start with the monthly subscription to get a feel for the videos they are interested in, then come back and buy them.
Q. Do I have to be  a monthly subscriber and also buy access to videos ?
No. You can buy forever access to videos and not be  a monthly subscriber.
Q. Can I cancel my monthly subscription at anytime ?
Yes.
Q. Can I access D. Prices videos as a monthly subscriber ?
No. D. Prices videos are not part of the monthly subscription. You can buy forever access to them .
Q.  Are there any contracts or yearly fees as a monthly subscriber ?
No. You only pay $ 35 a month. You can cancel at anytime with no fees.
Q. Can I cancel my monthly subscription online ?
Yes. Go to the ” My Account” page to cancel.
Q. I canceled my monthly subscription, can I sign up again ?
Yes. Just log in and go to the ” My Account” page to reactivate your monthly subscription.

General Help

Q. I have taxidermy related questions about the videos, where can I get help ?
You can post your questions on the Taxidermy Insider® forum. You can also join the Taxidermy Insider® facebook group here :https://www.facebook.com/groups/TaxidermyInsider/
Q. I have questions about buying and watching videos and my account, where do I get help ?
You can email a.n.stehling@gmail.com or call 920.674.3724 from 8 am to 5 pm , Monday Through Saturday. After hours and Sunday please call 920.650.5457.

Troubleshooting

– I Cannot find where to watch the videos I just bought
 
Go to the top navigation on any page of the website and drop down the ” Courses” menu. Click on the course you bought. When you are on the course page, scroll down to the bottom of the page and you should see your videos under ” Student Only Content Below”
 
– I am on the course page for the videos I bought, but I still cannot see the videos.
 
Scroll down to the bottom of the page. You should see the videos under ” Student Only Content Below”. If you do not see the videos , try refreshing your page. If you still cannot see the videos, make sure you are logged in. If none of that works, call us at 920.674.3724
 
– The playback on the videos is choppy 
 
Choppy playback or buffering is often the result of a slow or changing internet connection. You will need at least 3 mbps of download speed to watch our videos in full HD smoothly . You an run a speed test on your internet connection here :http://www.speedtest.net/  . Also try watching the videos on a different device or internet connection. You can also watch our videos in Standard definition if you internet connection is very slow. You can adjust that on the video player, just click on the ” HD ” button in the lower left corner. Choppy playback can also be from a browser that is not up to date. We recommend the chrome browser for watching our videos. You can download and/or update your browsers here :http://browsehappy.com
 
-The playback on the videos is erratic. They only play for a few minutes, then they freeze up and the audio is out of sink.
 
This is most likely caused by a browser that is not up to date. We recommend the chrome browser for watching our videos. You can download and/or update your browsers here :http://browsehappy.com
 

Still have questions ? Call or email anytime—we want to help ! 920.674.3724  a.n.stehling@gmail.com